Frequently Asked Questions

Buying industrial minerals from PIME — order sizes, samples, documentation, testing, shipping and how we assure quality. Can't find your answer? Ask us directly.

Ordering & Samples

What is the minimum order quantity?
There is no container-load minimum for Australian buyers. We deliver domestically in 25 kg bags from as little as 250 kg, and supply right up to full container loads (FCL) and bulk contract volumes for export. Small studios and large industrial buyers are both welcome.
Can I get a sample before ordering?
Yes. We can arrange laboratory-grade samples of most standard grades for pre-purchase evaluation and bench testing. Mention the grade and your application in the enquiry form and we will arrange it.
Do you supply small and local Australian buyers?
Yes. PIME delivers industrial minerals across Australia in 25 kg bags from as little as 250 kg, with no container-load minimum. It is the same lab-verified, COA-backed material we ship by the container, sized for ceramics studios, paint and coatings makers, workshops and small production runs.
How do I request a quote?
Send your product and specification, estimated quantity, destination, and preferred Incoterm through the contact form or to info@pime.com.au. We typically respond with a quotation within 1 to 2 business days.

Quality & Documentation

Does every shipment include a Certificate of Analysis (COA)?
Yes. Every shipment carries a lot-specific Certificate of Analysis issued against the agreed specification, certified by a local authorised certifier — not a generic data sheet.
Is your laboratory testing independent and NATA-accredited?
Yes. Flagship grades are independently tested by ALS Brisbane, a NATA-accredited laboratory, and the Certificate of Analysis is published openly so buyers can verify the source document. See our lab reports.
Can I arrange third-party pre-shipment inspection?
Yes. On request, shipments are inspected before despatch by SGS, Bureau Veritas or Intertek at the buyer's nominated port. The choice of inspection agency is yours.
Can you meet a custom specification?
Yes. Share your target specification — mesh size, chemistry, moisture and packaging — and we will match it against our supply network and confirm achievable tolerances before you commit to an order.

Products & Industries

What minerals does PIME supply?
PIME supplies high-purity quartz powder, quartz grit, potash feldspar, soda feldspar, dolomite powder, API 13A drilling-grade barite, chromite, natural and battery-grade graphite, and muscovite and phlogopite mica.
Which industries does PIME serve?
PIME supplies ceramics and tiles, glass, paints and coatings, steel and refractories, oil & gas and water-well drilling fluids, solar and electronics, water treatment, agriculture, cosmetics, and battery supply chains. See industries we serve.

Shipping & Logistics

What are your lead times?
Where we hold Australian warehouse stock, material can ship ex-stock. For imported consignments, typical lead time is around 8 to 10 weeks from order confirmation, and recurring programs are scheduled to your production calendar.
What Incoterms do you support?
PIME supplies on FOB, CIF, CFR and EXW terms, as well as ex-warehouse delivery within Australia. The applicable Incoterm is stated on each quotation.
Does PIME export outside Australia?
Yes. Australia is our home market, and we also supply buyers across Asia-Pacific, the Middle East, South Asia, Europe and North America, subject to export controls and destination-country requirements.

About PIME

Is PIME an Australian company?
Yes. Pacific Industrial Mineral Enterprises Pty Ltd is an Australian-registered company (ABN 17 697 333 378) operating from Sydney Region, New South Wales. It is founder-led, so your enquiry reaches the person accountable for your order. More about PIME.
How is quality assured if PIME is not the mine?
Quality is assured through four layers: an audited supply network of vetted producers and processing mills; independent NATA-accredited laboratory testing (ALS Brisbane) on flagship grades; optional third-party pre-shipment inspection by SGS, Bureau Veritas or Intertek; and a lot-specific Certificate of Analysis on every shipment.

Talk to the team directly

Request a sample, a quotation, or a Certificate of Analysis for any grade — we respond within 1–2 business days.

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